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DigiSell FAQ

🟢General Questions

Q 1. Why do we provide products more cheaper than the developer

Ans- We purchase the product with an extended license from the direct developer’s website, We do not provide license keys and not free updates for the products you downloaded. We are not developers of the provided products, so our technical support not available. We do not change the functionality of products and do not fix developer bugs.

Q.2 Why buy from us?

Ans- You will receive original products from developers. All files do not contain ads, viruses or malicious code. We have regular updates and direct download links. You will always find something new here that is not freely available!

Q.3 What should I do if I have not found the answer to my question even after reading the entire FAQ page?

Ans- If you cannot find the answer to your question, you can contact us by visiting our contact page and ask your question personally.

Q4. Where can I read the terms and conditions?

Ans- You can read the website terms and conditions on this page: Terms and Conditions.

🟢Payment & Download

Q5. How to make a purchase from the website?

Ans- To make purchases on our website, you must register on this page https://digiseva.xyz/my-account/. After logging into your account, you will be able to order the products from the basket and pay through one of the available payment systems.

Q6. What payment methods are available?

Ans- We currently support payment via razorpay (Debit Card, UPI, Credit Card, Net Banking).

Q7. Where can I find information about my orders and available downloads?

Ans- You can find all necessary information on Website’s your account page https://digiseva.xyz/my-account/

Q8. How long can I freely download the purchased products?

Ans- You can download the purchased products for free within 30 days from the date of purchase. After this period, the access will be closed.

Q9. Can I make a refund?

You will find the answer to this question in our Terms and Conditions (Refund Policy) on this page: https://digiseva.xyz/terms-conditions/

Why a refund may not be given:

If the item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:

  • You don’t want it after you’ve downloaded it, the item did not meet your expectations.
  • You simply change your mind: you bought an item by mistake.
  • You do not have sufficient expertise to use the item.
  • You ask for goodwill: or you can no longer access the item because it has been removed (we advise you to download items as soon as you have purchased them to avoid this situation)

Q10. How can I access the download after 30 days from the date of purchase?

Ans- You should buy the product again to get access to download.

Q11. What if the product version on the website is not the latest?

Ans- We do not support updates, so please contact us for updates to the product you plan to purchase.
If you buy an older version, consider changelog carefully from the author before you buy. Make sure you can use the version we offer.
Because we will not refund Point.

🟢Safety & Guarantees

Q12. Are the products on the website original?

Ans- All products presented on the website are downloaded directly from the developer websites and are original. We do not sell any products downloaded from third-party resources.

Q13. What is the guarantee that the products on the website do not contain malicious code, viruses, or advertisements?

Ans- We provide open source software. You can check by yourself any product downloaded from our website and make sure that our files are downloaded directly from the developers and do not contain malicious code, viruses or ads.

To check the product for malicious code, for example, use the plugins or services like, Wordfence, VirusTotal

Q14. In the downloaded archive VirusTotal service detected a virus

Ans- In the list of antiviruses VirusTotal there are Chinese antivirus solutions, such as Rising, Cyren. Such antiviruses often check the code simply for the presence of function eval, base64_encode/decode, etc. Although the presence of such constructions in the php-code does not at all mean that the code is malicious, and many developers use these functions for their own purposes (packing/unpacking data, custom fonts in CSS and others).

For this reason, Chinese antiviruses often detect on absolutely clean files downloaded directly from developers. This is called false positives. Usually on VirusTotal when checking the files, the detection rate for false positives of 1-2 (Chinese) antivirus out of 55. In case the detection rate is higher – it may be highly likely that within the file being checked, there may be malicious code or a virus present.

🟢License & DMCA

Q15. Where can I find the license key for the purchased product?

Ans- We do not provide any licensing or purchased keys when you purchase digital products.

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